Thank you for shopping with Global Montessori Coaching Institute (GMCI). Please review our exchange, return, and cancellation policy before placing your order.
Eligibility for Exchange or Return
Customers must contact GMCI within 48 hours of receiving their order to request an exchange or report an issue. Requests submitted after this period may not be accepted.
To be eligible for an exchange, the product must be unused, undamaged, and returned in its original packaging with all included parts, labels, and accessories.
Exchange Process
To request an exchange, please contact our customer support team at:
If the product is damaged, defective, incorrect, or has a quality issue, please include clear photographs or videos showing the problem along with your order details.
We aim to respond to customer requests within 24 hours and will make reasonable efforts to resolve registered complaints within 3 working days.
Refunds and Store Credit
GMCI does not generally offer cash refunds for eligible returns or exchanges. Where applicable, customers may receive:
- an exchange for another available product;
- an online store credit;
- a voucher or discount code equivalent to the approved value.
Exchange Shipping Costs
Customers are responsible for return and replacement shipping charges where the exchange is requested for reasons other than an error by GMCI.
If the customer receives an incorrect, damaged, or defective product due to an error on our part, GMCI will review the case and may cover the applicable exchange shipping costs.
Product Availability
All exchanges are subject to product availability. If the requested replacement is unavailable, the customer may select another available product of equivalent value or receive store credit for future use.
Change of Mind
We do not accept returns or exchanges solely because a customer changes their mind or no longer likes the product after receiving it.
We encourage customers to carefully review product descriptions, images, specifications, dimensions, and other information before placing an order.
Damaged, Defective or Incorrect Products
If you receive an item that is damaged, defective, incorrect, or has a verified quality issue, please contact us within 48 hours of delivery.
After reviewing the evidence provided, GMCI may arrange an exchange, replacement, store credit, or another appropriate resolution.
Non-Exchangeable Items
Products purchased during clearance sales, special promotions, or other specifically marked categories may not be eligible for exchange unless they are defective or incorrectly supplied.
A valid order confirmation, invoice, receipt, or other proof of purchase may be required.
Orders Placed Before Promotional Sales
Orders placed before the beginning of a promotional campaign or sale are not eligible for retrospective sale pricing, discounts, or price adjustments.
Cancellation Policy
Customers may request cancellation before an order has been processed or dispatched.
Once an order has been shipped, it can no longer be cancelled and the applicable exchange policy will apply.
GMCI also reserves the right to cancel an order where necessary, including situations such as:
- product unavailability;
- product quality concerns;
- incorrect pricing or listing information;
- unsuccessful or declined payment;
- suspected fraudulent activity;
- other operational circumstances preventing fulfilment.
If an eligible prepaid order is cancelled by GMCI before dispatch, the appropriate payment reversal, store credit, or other applicable resolution will be communicated to the customer.
For assistance, contact:
support@gmcipakistan.org